Policies and Shipping

Shipping

  • Processing time is 5-7 BUSINESS day’s
  • Any items that state they are MADE TO ORDER, please allow 10-14 business days for your items to be made and shipped out
  • I am not responsible for lost or stolen items, all orders will receive tracking

Exchanges and Returns

  • If you are not happy with your purchase, please contact shop within 7 days of receiving your item.
  • Due to the handmade nature of my shop, I cannot do refunds. However, I can organise an exchange of an item of the same value if there is an issue with your order. This will be assessed on a case by case basis.
  • Custom orders cannot be returned.

Care

  • Clay jewellery should be handled with care
  • Do not wear in water
  • Store in a clean dry place
  • To clean off makeup and marks from wear, gently wipe with a small amount of nail polish/acetone and marks will lift off

Everything in my shop is handmade and this means there may be variations and slight imperfections from piece to piece. I believe this only enhances the artistic and unique nature of my practice.

For all enquires, please email us at – holly@hollyharper.com.au

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